Saturday, January 12, 2008

I am back from Hong Kong!

Yeah, man!

This is my 1st paying trip to HK.
And my honeymoon + a peek into the wonderful, orgasmic world of toys at the HK Toys Fair.
Yes! It is a Toy Fans' Wet dream!

Even Karma Sutra sex doesn't comes close to it! Ha Ha ha!

HK kicks ass, man!
Ok, MDA or IDA don't arrest me for high treason.......
(Is praising other country's customer service under the High Treason charge?)

Seriously, their customer service whether in Big names like Giordano, Bossini or the street hawkers. Generally their service attitude and aptittude is generally good.
They always tell me to take my time to look, if they don't have the items I am looking for. They would told us to look for the dude 2 stalls down or 1 block down, he might have the item.

I did ask one hawker why would he wanna do that? After all, it is giving your rivals business. He answered: "Dude, I specialise in X item because I have a fixed area to sell my goods. It is not so smart if you have a bit of this and that. Your biz becomes not focused and you cannot upgrade your biz as result because you dunno what you are doing for a core business. So why not dedicate your biz on one item or theme and let the others have other biz. One man show is so dumb at times."

Indeed, the difference with My country and HK is stark.
Everytime in my country is given to us from drinking water to generous public housing space. While in HK, you have to buy tubs and tubs drinking water as daily neccessity and housing is woah! Their flat is small by own standard.
Think Bt Ho Swee flat and you get the idea.

The people there know that they have do everything to keep their jobs, livlihood and family going. Hence the attitude.
While my home, oh my.
Everyone, well almost, have a entitlement idea.

If my job or my boss suck. I quit. And find a better job ( To my taste.....)
If my employees suck, Sack ém and get dumber one.....
If my biz suck, the customers are too fussy
and the lists goes on.

The HK guys told me this:
If my job or my boss suck. I don't quit. I find out why.
If my employees suck, I find out why.
If my biz suck, I find out why.

Almost everything in my Home has a blame factor while in HK, they actally find out and adjust accordingly.

My ex boss used to praise about HK and their services now I know why.
I repect my ex-boss a lot; he is a tough man and fair too.
He know when to be hard and when to be listen to his employees.
I also affirmed myself not believe everything my home's press got to say.

They have a knack of demonising other countries plus "angelising" themselves in comparision.
Ok, not everyone in HK is good. There will some bad eggs too.
But these are few & far in between.
Even a street hawker with primary or secondary education can understand the idea of repeat customers and good reputation to tourists.

Why are we so dense about it? Even with Primary, Secondary & Tertiary education.
To us, we wouldn't think twice about knocking a block, conning or selling crap stuff to tourists because we assume that they would be coming back and we wouldn't be in this job or biz too long for the bad name to go around .
I wonder seriously what is wrong with our heads? I wonder.

Of course, we also have the good ones who go all the way to serve tourists.
Kudos to them absolutely.

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